Last updated: 21 October 2026
This policy explains what information Kenzu Mart (kenzumart.com) collects when you visit our website or place an order, and how we use it. Our shop is based in Mirpur, Dhaka, Bangladesh.
What we collect
- Order details: your name, phone number, delivery address, email (if you give it) and the products you order.
- Account details: if you create an account, your login name, email and order history.
- Messages: anything you send us through the contact form, phone, WhatsApp or email.
- Technical data: your IP address, browser type and the pages you visit. This is collected automatically for security and to keep the site working.
How we use it
- To confirm your order by phone and deliver it to you.
- To answer your questions and handle returns or refunds.
- To protect the website from fraud, spam and attacks.
- To send you offers, but only if you ask to receive them. You can stop them at any time.
We do not sell your personal information to anyone.
Who we share it with
- Courier partners: we give them your name, phone number and address so they can deliver your parcel.
- Payment providers: if you pay online, your payment is handled by our payment gateway (such as SSLCommerz). We never see or store your full card or mobile banking details.
- Our hosting and website services: the companies that host and secure this website process data on our behalf.
- The law: if a court or government authority in Bangladesh legally requires it.
Cookies
We use cookies to keep your cart, keep you logged in and keep the website secure. You can block cookies in your browser, but the cart and checkout may not work without them.
How long we keep it
We keep order records for as long as needed for accounting, returns and legal reasons. If you have an account, you can ask us to delete it at any time.
Your choices
You can ask us to see, correct or delete the personal information we hold about you. Contact us through our Contact page and we will reply as soon as we can.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.