Easiest way: check your parcel in front of the rider. If anything is wrong, return it on the spot and pay only the delivery charge.
When you can return
- The product is damaged, broken or has a defect.
- You received a different product, size or colour from what you ordered.
- Items are missing from your parcel.
Please tell us within 3 days of receiving the parcel, with a photo or video of the problem.
When returns are not accepted
- Used, washed or opened hygiene items such as bottles, teethers, pumps and creams, unless they arrived faulty.
- Products damaged after delivery.
- Change of mind after 3 days.
Exchange or refund
For an approved return, we send a replacement at no extra cost. If the item is out of stock, we refund the full product price by mobile banking or bank transfer within 3–7 working days.
How to start a return
Message us on WhatsApp with your name, phone number and a photo of the product. We will arrange the pickup.